This Document on Privacy Policy specifies BETTER ENGLISH ACADEMY’s (including, its associates’) approach to privacy to fulfil its obligations under the applicable privacy laws in India.

The usage of the terms in this document “we”, “us”, “our”, “ours” & “Better English” refer to BETTER ENGLISH ACADEMY (including its associates). And the terms “you”, “your” “yours” & “you and/or your child “refer to You (as the User of the Platform). Users also include all persons who access, browse, or sign up on the Platform for applying to teach on the Platform (“Applicant(s)”) and those selected to teach on the Platform (“Instructor(s)”).

This Policy on Privacy applies to all your PERSONAL DATA processed by us, in any form whether physical or electronic mode. This document is meant to help you understand what information we collect, why we collect it, and how we update, manage, and delete your information.

Please note that this Policy on Privacy is applicable to all instances when we collect and process personal data about you for offering our products or services. We are committed to keeping your and your child's Personal Data private and secure. We process any Personal Data we collect from you and your child in accordance with the applicable laws and regulations and the provisions of this Privacy Policy.

By choosing to visit and/or avail any Services provided by us, you agree to this Privacy Policy (as may be amended from time to time). Please read the following information carefully. You must be at least 18 years old to register on our site. If you are under 18 years old, you are not permitted to register unless such registration is completed by a parent or legal guardian. By your continued access or use of the Platform, you signify your agreement to be legally bound by Privacy Policy set forth herein. If you do not agree to the Privacy Policy of this agreement, promptly exit this page and stop accessing the Services.

1. Personal Data

‘Personal Data’ means any information that may be used to identify an individual, directly or indirectly, in particular by reference to an identifier, including not limited to, a first and last name, physical address, email address, online identifier or other contact information and/or identity proof documents.

2. Children’s Privacy

We need to collect you and your child's Personal Data to provide our services to you and your child. We are committed to protecting the privacy of children who use our sites and applications. Whenever we refer to a “child” in this privacy policy, we mean a child under the age of 13.
Parents can always refuse to permit us to collect further Personal Data, request to review their child's Personal Data, or request that we delete from our records the personal data collected from or about their child. It is pertinent to note that a request to delete records may lead to a termination of an account or services, as the nature of our services requires collection of Personal Data. To exercise any of these options, please contact us at info@betterenglishacademy.com. Please be aware that to protect children’s privacy and security, we will take reasonable steps to verify a parent or legal guardian’s identity before granting access to any personal data.

3. What do we collect?

• From you/ your child, we collect name, email address, contact number, photograph, location, gender, school name, birth date and year of the child to validate age.
• Quizzes and activities are part of our programs. Your response to the quizzes will be stored by us.
• If you are an Applicant on the Platform, we collect your name, mobile number, and email address. If you are selected as Instructor, we also collect your photo, location, gender, government identifications, financial data (e.g., bank account, wallet, or other payment details), and educational qualifications.

4. Where do we obtain your personal data from?

Most of the Personal Data collected by us is provided directly to us when you (i) register to use our products and/or services or (ii) when you apply to teach as an Instructor. Note: The app and the website does not use any tracker/ cookies to serve ads or track behavior. In furtherance of your usage of our Platform, we require the parents to create a G- mail account on behalf of the Child in accordance with Google’s terms and conditions. This account is created in order to enable the Child to sign into and access various educational courses available across the internet as listed on the Platform. We shall collect information from this G-mail account that you use to connect with or use our Services and access educational courses made available through our Platform. When you sign in with this G-mail account, you consent to our collection, storage, and use, in accordance with this Privacy Policy, of the information that you make available to us through the internet.

5. How do we use your Personal data?

• To verify your identity.
• To deliver our products and services.
• To improve our products and services.
• If you are an Applicant, to initiate and conduct the process of evaluating your application to teach on the Platform.
• If you are onboarded as an Instructor, for background checks and making payments to you
• To communicate with you regarding existing products and services availed by you, including notifications of any alerts or updates or surveys.
• For market and product analysis and market research.
• To send you information about our other products or services which may be of interest to you.
• To handle enquiries and complaints.
• To enable you to avail of our Services, and ensure efficient customer care experience and develop new features.
• To comply with legal or regulatory requirements.
• To investigate, prevent, or take action regarding illegal activities, suspected fraud and situations involving potential threats to the safety of any person

6. Access to your personal data

Reasons for sharing your personal data:

We may disclose your Personal Data to third parties only where it is lawful to do so. This includes instances where we or they:

• Need to provide you with products or services
• Have asked you for your consent to share it, and you have agreed.
• Have a legal obligation to do so. For e.g., to assist with detecting and preventing fraud.
• Have a requirement in connection with regulatory reporting, litigation or asserting or defending legal rights and interests.
• We may also disclose your Personal Data (and you consent to us so doing) to appropriate authorities if we believe that it is reasonably necessary to comply with a law, regulation, legal process; protect the safety of any person; address fraud, security, or technical issues; or protect our rights or the rights of those who use our products & services.

The parties with whom your Personal Data may be shared are :

• Who work for us or provide services or products to us.
• law enforcement authorities, government authorities, courts, dispute resolution bodies, regulators, auditors and any party appointed or requested by applicable regulators to carry out investigations or audits of our activities.
• statutory and regulatory bodies, authorities (including the government) investigating agencies and entities or persons, to whom or before whom it is mandatory to disclose Personal Data as per the applicable
• law, courts, judicial and quasi-judicial authorities and tribunals, arbitrators and arbitration tribunals.
• We may disclose an Instructor’s Personal Data to children enrolled on the Platform and their parents, for them to know their qualifications and contact information.

7. Use of cookies and tracking mechanisms

We do not use cookies in the platform and do not use any tracking mechanisms to track the user/child.

8. How do we secure your Personal data?

We are committed to protecting your and your child's Personal Data in our custody. We take reasonable steps to ensure appropriate physical, technical and managerial safeguards are in place to protect Personal Data from unauthorized access, alteration, transmission and deletion. We ensure that any third parties who provide services to us under appropriate contracts take appropriate security measures to protect Personal Data in line with our policies.

9. How long do we keep your Personal data?

We keep the Personal Data we collect about you and your child for as long as it is required for the purposes set out in this Privacy Notice and for legal or regulatory reasons or as otherwise communicated to you. We may take reasonable steps to delete or permanently de-identify your Personal Data that is no longer needed. We will delete your personal information in accordance with applicable laws and no later than 2 (two) years from when we no longer require it for offering our services to you.

10. No sale of Personal data

We shall not sell any Personal Data of yours and/ or the children for the purpose of marketing, advertising, or any other third-party use, except in accordance with express consent obtained from you.

11. Data Security

We always strive to keep your and your child's Personal Data safe. The security of your and your child's Personal Data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

• we store your Personal data, and your child's Personal Data in a safe operating environment and it can only be accessed by employees, representatives and service providers on a need-to-use basis. We comply with industry standards and the law to protect your and your child's Personal Data
• The payment information: we adhere to confidentiality and security according to industry standards.

12. Your rights

Depending on the jurisdiction in which you are resident, you may enjoy certain rights regarding Personal Data that we process about you. Such rights may include:

• Access: You have a right to know what personal data we hold about you and to obtain a copy.
• Data portability: Subject to law, you have a right to obtain in machine readable format the personal data you have provided to us.
• Rectification and erasure: You have a right to have incomplete, incorrect, unnecessary or outdated personal data about you deleted or updated. If any of your details change or if you believe that any Personal Data we have collected about you is inaccurate, you can contact us at info@betterenglishacademy.com and we will take all reasonable steps to correct it
• You have a right to withdraw your consent to process your and your child’s personal data.
• You have the right to object to our processing of your Personal Data.
• You have the right to request that we restrict the processing of your Personal Data.

13. User Communication

14. Contact Us

15. Notification of changes

We regularly review and update our Privacy Notice to ensure it is up-to-date and accurate. Any changes we may make to this Privacy Notice will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If a change in our privacy practices materially affects how we collect, process, use, or disclose user's data, we will solicit and obtain parental consent.